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Mark Goode is a mortgage broker with Dominion Lending Centres based in Orillia, ON.

We previously interviewed Mark in 2014 on Episode 11 of ILMB.

Mark writes over 500 loans each year and is highly successful in the industry. Some of his most recent awards include his Inspiration Award and Hall of Fame Award from DLC in 2015, as well as MPP Top Performers in the same year. Through direct referrals from clients, agents, and others he has worked with over the years, Mark has built his success on relationships and hard work. He is also a partial owner of a golf course. One of his most recent investments is in a local pest control company.

Mark discusses how he effectively manages his time, the ways he has built a successful team, and the most important factors in bringing value to a business.

DLC

 


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Stats

  • 15 years in the industry
  • Orillia, ON
  • Mortgage Man (Dominion Lending Centres)

Mark’s Quotes

  • It is okay to make mistakes if you can learn from them.
  • Put out the fires right away.
  • Without structure, you’ll find yourself in chaos. 

Good Stuff

  • [spp-timestamp time=”[spp-timestamp time="1:58"]″] How do you manage your time? What is your typical day like?
  • [spp-timestamp time=”[spp-timestamp time="2:39"]″] You can’t work 16 hour days without burning out. Find balance.
  • [spp-timestamp time=”[spp-timestamp time="3:08"]″] How many hours a week do you put into your work?
  • [spp-timestamp time=”[spp-timestamp time="3:19"]″] Tell us about your mortgage business.
  • [spp-timestamp time=”[spp-timestamp time="3:41"]″] What are your other businesses?
  • [spp-timestamp time=”[spp-timestamp time="3:58"]″] How do you find a good team?
  • [spp-timestamp time=”[spp-timestamp time="4:20"]″] I didn’t look for people within the industry.
  • [spp-timestamp time=”[spp-timestamp time="4:53"]″] What qualities do you look for in a potential new hire?
  • [spp-timestamp time=”[spp-timestamp time="5:13"]″] Our next team member will work full-time in social media and marketing.
  • [spp-timestamp time=”[spp-timestamp time="5:39"]″] Find someone who is hard-working, gets along well with the staff, and is teachable.
  • [spp-timestamp time=”[spp-timestamp time="6:14"]″] Do you have an interview process? How do you filter your initial contact with people?
  • [spp-timestamp time=”[spp-timestamp time="7:12"]″] Have you ever had a situation where your staff didn’t mesh well with a potential hire?
  • [spp-timestamp time=”[spp-timestamp time="7:51"]″] How do you not become the bottleneck in your businesses?
  • [spp-timestamp time=”[spp-timestamp time="8:49"]″] It’s okay to make mistakes, but learn what not to do for next time.
  • [spp-timestamp time=”[spp-timestamp time="9:36"]″] What do you do in a situation where you’re continually the bottleneck?
  • [spp-timestamp time=”[spp-timestamp time="10:22"]″] If an employee makes a significant mistake in the business, how do you approach the problem?
  • [spp-timestamp time=”[spp-timestamp time="11:23"]″] Have you ever had to fire a person on your team?
  • [spp-timestamp time=”[spp-timestamp time="13:14"]″] We needed to let the person go, but it was not an easy decision.
  • [spp-timestamp time=”[spp-timestamp time="13:32"]″] What specifically do you do to effectively manage your time?
  • [spp-timestamp time=”[spp-timestamp time="14:00"]″] We seek to avoid fires before they happen.
  • [spp-timestamp time=”[spp-timestamp time="15:12"]″] How do you structure your schedules?
  • [spp-timestamp time=”[spp-timestamp time="16:02"]″] In 90-95% of deals I personally meet with the clients.
  • [spp-timestamp time=”[spp-timestamp time="17:18"]″] It is better to be more efficient upfront than to lose more time later on.
  • [spp-timestamp time=”[spp-timestamp time="17:31"]″] How do you protect your time blocks?
  • [spp-timestamp time=”[spp-timestamp time="18:57"]″] How much time do you dedicate to your side-businesses?
  • [spp-timestamp time=”[spp-timestamp time="19:26"]″] Have a good, trustworthy staff. Set aside the time you need for your other businesses.
  • [spp-timestamp time=”[spp-timestamp time="21:22"]″] Many people don’t have a business plan.
  • [spp-timestamp time=”[spp-timestamp time="21:48"]″] What have you found to be an effective business plan?
  • [spp-timestamp time=”[spp-timestamp time="22:55"]″] Win and work as a team.
  • [spp-timestamp time=”[spp-timestamp time="23:22"]″] What parts of your schedule do you find to be most beneficial to your success?
  • [spp-timestamp time=”[spp-timestamp time="24:35"]″] Follow current trends in the market, and meet with your accountant each week.
  • [spp-timestamp time=”[spp-timestamp time="24:49"]″] My accountant sits in my office for the entire day, every Wednesday.
  • [spp-timestamp time=”[spp-timestamp time="26:21"]″] What practical advice can you give to mortgage brokers looking to improve on their time management?
  • [spp-timestamp time=”[spp-timestamp time="27:33"]″] Find the most efficient way to spend your time each day.
  • [spp-timestamp time=”[spp-timestamp time="28:18"]″] What are the three most effective ways to bring value to your business?
  • [spp-timestamp time=”[spp-timestamp time="28:20"]″] Prospecting is a major factor.
  • [spp-timestamp time=”[spp-timestamp time="28:53"]″] Database management is another way.
  • [spp-timestamp time=”[spp-timestamp time="29:01"]″] Meeting with clients, talking to them, and asking for referrals.
  • [spp-timestamp time=”[spp-timestamp time="29:45"]″] How often do you e-mail your database?
  • [spp-timestamp time=”[spp-timestamp time="30:32"]″] Find the balance with your clients.

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