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Today we are joined by Gareth Cahill, who has been a broker for 3 years and is already at $48 million in production. Gareth is here to discuss the importance of the customer journey and how it can help scale your business.

[2:07] How did you get into the mortgage business?

  • I ended up getting a job in the call centre department of a bank, and brokering was the next logical step.

[2:48] How long have you been a broker?

  • 3 years in Canada, but I did have a brokering background in Ireland.

[4:12] Can you tell us about a failure you have experienced and what you learned from it?

  • When I was a banker, I was in a hurry to progress and I changed jobs. More money but also more responsibility. I quickly hated it.
  • I ended up going back to my old manager and saying I had made a mistake. They welcomed me back.

[6:58] What quote has had an impact on your life and business and how do you implement it?

  • ‘Everyone’s got a plan until they get punched in the face.’
  • You have to have a plan, but it has to be flexible.

[8:09] What improvements have you made to your systems in the last year?

  • Hiring a team.

[10:08] What changes have you made to your sales process in the last year?

  • The same answer. My assistant is helping to refine the client journey.

[10:32] What growth have you seen in the 3 years since you started?

  • First year was $18 million, second year was $27 million, and this year is on track for $48 million.

[11:49] What was your biggest takeaway from our training program?

  • Focus on the client journey.

[12:37] What’s the one thing holding brokers back from success?

  • Training and education.

[13:40] What internet resource or software do you recommend?

  • Zoom and BombBomb.

[14:59] What book would you recommend?

  • Who Not How by Dan Sullivan.
  • Can’t Hurt Me by David Goggins.

[16:07] If you could go back in time to your first day in business, what advice would you give yourself?

  • Don’t be intimidated.

 

Contact Gareth here: www.cahillmortgageteam.ca

Find out more about the $25 Million Dollar Blueprint: www.get25million.com

Check out our other podcast, 10 Loans a Month: www.10loansamonth.com