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Doug Neufeld is a Senior Mortgage Planner with Dominion Lending Centres Mortgage Negotiators located in Langley, BC.

For more than 2 decades, Doug has worked with clients to help them make the best mortgage decision possible. He is a self-proclaimed “mortgage junkie,” passionate about showing people how much they can save through minute details. Wise financial choices can save more time and money in the long-term. Through experience and expertise, Doug has found success in delegation, working alongside his team, and finding balance between his work and home life. He specializes in residential mortgages for purchase, refinance, or renewal.

Doug shares how he has found long-term success through proper delegation and working with his team. He also gives helpful tips, habits and practices for success in brokering.




Doug’s Quotes

  • “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ― Maya Angelou

Good Stuff

  • [spp-timestamp time=”[spp-timestamp time="2:21"]″] Tell us a bit about yourself and how you got into the business.
  • [spp-timestamp time=”[spp-timestamp time="3:02"]″] What is something positive you’ve seen in the industry since beginning 22 years ago?
  • [spp-timestamp time=”[spp-timestamp time="3:41"]″] People want to know how you can take care of them.
  • [spp-timestamp time=”[spp-timestamp time="4:35"]″] Is there a quote which has had a significant impact on you over the years?
  • [spp-timestamp time=”[spp-timestamp time="4:51"]″] “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
  • [spp-timestamp time=”[spp-timestamp time="5:45"]″] What is a past experience or failure you’ve been able to learn from?
  • [spp-timestamp time=”[spp-timestamp time="7:21"]″] I ended up losing money after doing the right thing. But doing the right thing is better in the long-term.
  • [spp-timestamp time=”[spp-timestamp time="8:21"]″] What is an area of your business which wasn’t working ideally, but you were able to change and adapt for the future?
  • [spp-timestamp time=”[spp-timestamp time="9:16"]″] Here’s an example scenario. Should I go with variable or fixed?
  • [spp-timestamp time=”[spp-timestamp time="10:06"]″] If you can qualify for a variable rate mortgage, it’s where you want to be.
  • [spp-timestamp time=”[spp-timestamp time="10:10"]″] Tell us about your team structure.
  • [spp-timestamp time=”[spp-timestamp time="12:23"]″] Where do you find your clients?
  • [spp-timestamp time=”[spp-timestamp time="12:30"]″] A database is the way to go.
  • [spp-timestamp time=”[spp-timestamp time="12:49"]″] How do you stay updated with your database?
  • [spp-timestamp time=”[spp-timestamp time="12:54"]″] We mail out a Homes By Design magazine four times a year.
  • [spp-timestamp time=”[spp-timestamp time="14:26"]″] Do you do any e-mail marketing or calls to your database?
  • [spp-timestamp time=”[spp-timestamp time="15:20"]″] A phone call is the most impactful means of contact with a client.
  • [spp-timestamp time=”[spp-timestamp time="15:53"]″] We send out birthday cards to clients as well.
  • [spp-timestamp time=”[spp-timestamp time="16:13"]″] How do you balance your business and family life?
  • [spp-timestamp time=”[spp-timestamp time="16:48"]″] What is the main thing holding back brokers form being successful?
  • [spp-timestamp time=”[spp-timestamp time="16:54"]″] Know what needs to get done and make it a priority.
  • [spp-timestamp time=”[spp-timestamp time="17:04"]″] What one thing or habit has made you successful?
  • [spp-timestamp time=”[spp-timestamp time="17:07"]″] Fully screening my referral sources and clients.
  • [spp-timestamp time=”[spp-timestamp time="17:49"]″] Is there an app or software you use in your business?
  • [spp-timestamp time=”[spp-timestamp time="18:36"]″] What book would you recommend to our listeners?
  • [spp-timestamp time=”[spp-timestamp time="18:40"]″] Dustan Woodhouse’s Be The Better Broker series.
  • [spp-timestamp time=”[spp-timestamp time="18:58"]″] What three things would you tell your past self?
  • [spp-timestamp time=”[spp-timestamp time="19:12"]″] Have a good CRM program.
  • [spp-timestamp time=”[spp-timestamp time="19:17"]″] Have faith and invest more money into yourself.
  • [spp-timestamp time=”[spp-timestamp time="20:21"]″] Hire an assistant early on.
  • [spp-timestamp time=”[spp-timestamp time="20:56"]″] Where can people find out more about you?


More About Doug


More Shows

See more notes and other episodes at the I Love Mortgage Brokering website.