Andrew Soss is back on to the show to talk about the lifetime value of a client.
Check Out Andrews Last Interview:
163: Andrew Soss Shares 12 Questions You HAVE To Ask Yourself When Hiring
Timestamped Show Notes
(click the timestamp to jump directly to that point in the episode.)
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- [3:25] Where does your business come from?
- 1/3 from past clients, 1/3 from Realtors, and 1/3 from online marketing.
- [5:00] What have you done in the past year to improve your business?
- I’m trying to go back to the basics and grow my Realtor base by 5-10 new referral partners.
- [7:30] The lifetime value of a client’s formula is: How much do you make per deal + how often you sell the product x how many referrals are you getting from that product.
- For brokers that equation will look like this: Average Deal + Frequency x Average Deal+ Referrals X Average Deal = Lifetime Value of a Client
- How much effort would you put into getting a new client if you knew what you would get from them over the years?
- [12:50] How do you keep track of all this information?
- All of our new deals get sourced in our CRM.
- Old data has to be done by using the most recent data.
- [15:30] What is working for you with Facebook Ads?
- [17:40] Because I know what a client for life is worth to me. I spend more time making a good customer experience.
- Everything boils down to how it affects the equation.
- [20:40] How much time do you give to your client experience?
- It’s everything.
- My focus is to do the best job possible.
- [23:20] What is something you have done in the last 6 mths to improve your customer experience?
- I created a new position of ‘Pipeline manager”, their job is to keep everyone up to date on processed deals and makes sure the ‘wheels are greased”. I used to do this myself and by creating the role it freed me up to get more business.
- [29:45] Who do you use to contact your past clients?
- Client Caller, I just started with them and got 2 deals that I would not have gotten otherwise.
- [3:25] Where does your business come from?
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Host
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- Scott Peckford
- Scott Peckford
More Shows
See more notes and other episodes at the I Love Mortgage Brokering website. -
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