$100 Million Dollar Journey
Episode 5
DocAssist’s Jason Henneberry reviews Jewel’s, and the team’s, customer journey.
He points out that each stage of the customer journey needs to be clearly identified. He also talks about the importance of having all the staff write a manual about their role.
Scott’s takeaways:
Clearly, Identify Each Stage
Create Job Manuals
Focus On Team Strategy
Created by Scott Peckford
Produced by Solid Rock Video – solidrockvideo.com
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Scott, Jewels and the team plan out how they are going to deal with the recent mortgage rule changes.
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