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$100 Million Dollar Journey

Episode 5

DocAssist’s Jason Henneberry reviews Jewel’s, and the team’s, customer journey.

He points out that each stage of the customer journey needs to be clearly identified. He also talks about the importance of having all the staff write a manual about their role.

Scott’s takeaways:

Clearly, Identify Each Stage

Create Job Manuals

Focus On Team Strategy

Created by Scott Peckford

Produced by Solid Rock Video –

Next Episode

Scott, Jewels and the team plan out how they are going to deal with the recent mortgage rule changes.

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