Scott Peckford and Jamie Moi Answer Your Mortgage Broker Questions

This week’s question comes from Jake Abramowicz, a mortgage broker and guest from ILMB 111. He asks: I am targeting January 2018 as my one month working down south. Please share with me your secrets, tips, and tricks for doing this job away from your home base.

Guest speaker Jamie Moi, an independent mortgage broker with Dominion Lending Centres, shares her insights about what a broker should know when working remotely.

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Key Points

  • You need to be able to communicate.
  • Look into setting up a VoIP phone system.
  • Ensure that you have access to good, reliable internet while travelling.
  • Having an effective means of editing documents is crucial.
  • When first starting out, it’s important to put a face to your name and meet with your clients in person. Over time, Jamie shares that she rarely needs to meet with clients.
  • Putting a pen to paper is often more reliable than online signature or approval programs. Have your clients keep a copy of the paperwork for their records and scan or fax a copy to you.
  • Remember to keep in mind the potential time zone differences between you and clients when working remotely.
  • Set upfront expectations for your clients.
  • Create long-term relationships with clients, not one-off transactions.
  • Receiving initial applications in writing shows a client’s willingness to provide written documents long-term.
  • Especially while working remotely, it is important to keep in touch with clients on a consistent basis through e-mail or phone calls.
  • Find out financial information upfront.
  • Clear instruction and guidance through e-mail is one of the most effective means of working remotely.
  • Try working remotely from home for a week to see what it would be like while travelling.

References

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